If you ever want to leave, we make that easy.
A lot of small businesses have a story about a vendor who held their website hostage. The domain registered in the wrong name. The login credentials nobody can find. The mysterious six-week wait to "process" a handoff.
We do the opposite. In writing. Up front. As part of every engagement.
Three plain commitments. Every customer. Every tier.
Your domain comes home.
On request, we transfer your domain back at no cost within 7 business days. You keep the name. You always did.
Your code comes home.
We deliver a complete source code archive of your site within 7 business days. Your content, your build, in a format any developer can pick up.
You owe nothing for the handoff.
No exit fee. No "deprovisioning" charge. No final invoice for the work of letting you go. The handoff is part of the relationship.
These commitments are written into every engagement agreement. They apply whether you're on Basic at $99 a month, Growth at $399, or any custom arrangement.
A good vendor relationship survives the option to leave.
The web design business has a long history of lock-in. Domains get registered to the vendor instead of the customer. Site code lives on the vendor's proprietary platform with no export. Handoffs take months and cost real money. The customer feels stuck, even when the work isn't great.
We think that's a failure mode, and we'd rather not be that vendor.
When the relationship works, you stay because the work is good and the trust is real. When it stops working, you should be able to walk out the door with everything that was always yours: your domain, your content, your site code. That's the standard we hold ourselves to, and the standard you should hold every vendor to.
How it works in practice.
What do I do to start the handoff? +
Email us. One sentence is enough: 'I'd like to transfer my domain and receive a source code archive.' That starts the 7-business-day clock.
Do I need a reason? +
No. We don't ask why. We don't try to win you back. If you're leaving, we make sure your handoff is clean.
What if I just want a backup, not to leave? +
Source code archives on request, any time, for any customer. No charge for the first one each year. Standard practice.
What's in the source code archive? +
Everything needed to rebuild and run your site on another vendor's infrastructure: HTML, CSS, JavaScript, images, configuration, deployment instructions. A README that explains how to pick it up.
What about my Google Business Profile, social accounts, and email? +
Those have always been yours. We're a manager on those accounts, not the owner. When you ask, we remove our access; you don't need to migrate anything.
Is this in the contract? +
Yes. These three commitments are written into every engagement agreement before you sign. They are not bonus features or marketing language; they are contractual.
The kind of vendor you tell other business owners about.
We're betting that doing right by you on the way out is the surest way to keep you around. If that sounds like the vendor you've been looking for, let's talk.